Frequently asked questions
Last updated
Donating
Do I need an account?
No. Your name and a mobile number are enough. Some fundraisers ask you to verify the mobile number with a one-time code before paying.
Which payment methods work?
UPI, cards, netbanking and wallets through Razorpay. Some pages also show a UPI QR code and bank details for direct transfers.
Is there a platform fee?
The Trust does not deduct a platform fee. Razorpay's standard payment gateway charges apply to online payments.
Can I hide my name?
Yes. Tick Hide my name on this page before paying. The Trust still keeps your details for the receipt and its records.
Will I get a receipt?
A receipt page opens as soon as the payment is confirmed and can be downloaded. It is an acknowledgement, not a tax exemption certificate.
Can I get a refund?
Only for duplicate, incorrect or unauthorised payments. See the donation and refund policy.
Trust and transparency
Who runs the fundraisers?
As a Human Trust publishes every fundraiser on this site and posts updates on the same page as the work progresses.
Where do the numbers come from?
Raised amounts and supporter counts are calculated from payments Razorpay has confirmed. Nothing is estimated or rounded up.
How do I report a problem with a page?
Use the contact form or email support@asahuman.life.