Donation and refund policy

Donations are final

Donations are voluntary contributions and are normally not refundable. The Trust uses them for the fundraiser shown on the page and, where a fundraiser closes with surplus, for closely related work.

When you can ask for a refund

• You were charged twice for the same donation.
• The amount charged is not the amount you entered.
• The payment was made without your authorisation.

Write to support@asahuman.life within 7 days of the payment with the Razorpay payment ID (it starts with pay_) and the fundraiser link. The Trust reviews every request. Approved refunds are returned to the original payment method through Razorpay; banks usually take 5 to 7 working days to show the credit.

Failed payments

If a payment fails but money was debited from your account, the bank or Razorpay reverses it automatically, usually within 5 to 7 working days. If it has not appeared after that, contact us with the payment ID shown in the Razorpay window or in your bank statement.

Direct bank and UPI transfers

Transfers made directly to the Trust's bank account or UPI ID are not processed by Razorpay and are not covered by this refund process. Contact the Trust directly about such transfers.